Systems administration & IT infrastructure

Reliable systems.
Practical solutions.

I’m Adam Sherman. I maintain business IT infrastructure, solve technical problems, and build tools that make people’s work easier.

I support servers, networks, and user accounts, manage email security, and help organizations choose and deploy the right technology for their needs.

View résumé in browser

Selected work

A closer look at the work.

Infrastructure improvements, security investigations, and tools shaped around business needs.

01 / Security response

Following the evidence.
Recovering $10,000.

Skyward Technical Solutions · Client incident

  • Email security
  • Log analysis
  • Incident investigation

I investigated an email compromise after a client’s employee scanned a malicious QR code that had passed through their email filter.

Reviewing logs, I found that the attacker had sent several requests to the client’s billing team and created a mailbox rule to hide replies to those messages.

The result

I uncovered the attacker’s activity and recovered $10,000 for the client.

02 / Office infrastructure

Separated networks.
Continuity at the desk.

Twin Oaks Mobile Home Park

  • VLANs
  • Mesh Wi-Fi
  • System migrations

I set up an office mesh network with separate management and guest Wi-Fi networks on separate VLANs, with isolation enabled for guest devices.

I also helped set up a new CCTV security system and completed five computer migrations, moving users to new workstations while preserving their data and applications. I continue to provide on-site and remote support for office users.

The result

Separated management and guest access, plus five workstation upgrades that kept users’ data and applications intact.

03 / Communications

A phone migration.
More ways to connect.

TLD Law · IT Support Specialist

  • TPx
  • VoIP
  • Softphones

I managed the entire transition from a PBX system with VoIP handsets to a TPx softphone solution.

The setup let employees keep using their existing VoIP handsets, use the softphone software on their computers, or use both.

The result

A completed phone-system transition that gave employees a choice of how to make and receive calls while retaining their familiar handsets.

04 / Custom development

Credit data into
a clearer overview.

NetRecoveries · Lead Programmer

  • JavaScript
  • Data parsing
  • Business rules

I created custom JavaScript scripts to help auto loan companies categorize applicants and review incoming applications.

The scripts parsed data from credit reporting agencies, including Equifax, and organized applicants using variables such as credit scores and outstanding debts. I worked closely with managers to fine-tune the rules around the factors they considered most important.

The result

A quick overview of incoming applications that helped loan officers assess risk, with categorization tailored to each company’s priorities.

Technical toolkit

Across the IT environment.

Systems & infrastructure

Windows & Windows Server, Linux, macOS, VMware, Hyper-V, DNS, domain management

Identity & cloud

Active Directory, Microsoft Azure, Microsoft Exchange, Google Workspace, Group Policy, VPN access

Security & email

Barracuda, Ironscales, email filtering, mailbox rule investigation, log analysis, incident support

Networks & devices

VLANs, mesh Wi-Fi, guest isolation, network printers, CCTV setup, workstation migrations

Scripting & automation

JavaScript, Bash scripting, credit data parsing, application categorization, business rules

IT operations & support

User onboarding and offboarding, equipment quotes, application research, Splashtop Business, on-site and remote support

Experience

Hands-on work.
Business context.

A background spanning managed IT services, legal operations, and software support.

View full résumé

IT Specialist

2022–Present

Skyward Technical Solutions · Full-time

Maintain servers, workstations, and network devices, including printers. Manage user onboarding and offboarding, configure Barracuda and Ironscales email filters, and assist users during security incidents.

Research applications for business needs and prepare quotes for workstations, office equipment, and software. Quoted and deployed Splashtop Business for an organization.

Information Systems Manager

2012–Present

Twin Oaks Mobile Home Park · Currently part-time

Provide ongoing on-site and remote support. Set up a segmented office mesh network, helped install a CCTV system, and completed five workstation migrations preserving users’ data and applications.

IT Support Specialist

2020–2022

TLD Law

Managed the phone-system transition, configured VPN access, applied Active Directory group policies, and supported office personnel.

Lead Programmer

2019–2020

NetRecoveries

Developed JavaScript tools for loan-application categorization, maintained client databases, and supported software users.

Additional experience

IT Administrator

2016–2019

Ace Q Tutoring

Set up users and computers, installed software, resolved network security issues, and troubleshot hardware.

System Administrator

2015–2018

Joseph Rhee & Associates

Managed accounts and permissions, supported users, maintained the website and CRM database, and documented procedures.

Education & certification

B.S. Computer Science
Chapman University · Graduated 2016

CompTIA A+
Issued February 2019

Get in touch

Let’s talk.

For opportunities in systems administration and IT infrastructure.

adsherman6@outlook.com
QR code for Adam Sherman's contact information
Scan to connect